We strive to make your shopping experience enjoyable, efficient and convenient.
Feel free to contact us; Monday to Friday 9:00AM CST - 6:00PM CST, closed Saturdays, Sundays and holidays.
One Live Media
9201 Brown Lane
Bldg. # 152
Austin, TX 78754
Returns and Exchanges are only accepted on damaged or defective items. Please contact support+BEYUS@onelivemedia.com if you have a damaged item. Please allow 1-2 business days for a response from customer service.
SHIPPING INFORMATION AND OPTIONS – U.S.
Orders ship from Austin, TX. Our current order processing time is approximately 1-3 business days for in-stock merchandise.
During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible. Business days are defined as Monday through Friday and exclude US Holidays.
Transit & Delivery Timelines: Remember that orders take 1-3 business days to process before they are shipped. Estimated transit times below apply after the order is shipped and do not include the processing time at our fulfillment center.
Delivery times vary depending on the service in your location but are typically anytime before end of day.
Standard/Economy Shipping Carrier (FedEx Ground, DHL eCommerce)
- 2 - 8 business days in transit
- Next Day Air: 1 business day in transit
- 2nd Day Air: Up to 2 business days in transit
- Ground: 1-5 business days in transit
- Express: 1 business day in transit
- Priority: 2-4 business days in transit
- First Class Mail - 1-5 business days in transit
*Orders going to PO Boxes, Military, and APOs must be shipped with USPS.
Shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to. NOTE: Oversized items are subject to additional shipping/ fees.
Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-5 business days after the item is received in stock.
Certain items (which require special preparation for shipment, such as fine art pieces or skateboard decks) may require a longer processing time. In these cases, we will make every effort to reflect this exception with a notice in the product description page.
We want to ensure that your order is shipped to you as quickly as possible. If you would like to check the status of your order, please see “track order” instructions below.
Please note that as of January 1, 2011, shipping rates and fuel surcharges have gone up, causing an increase in shipping costs.
SHIPPING INFORMATION AND OPTIONS – OUTSIDE THE US.
Our international customers are very important to us. We are proud to be serving customers worldwide to areas that our shipping providers service. Please keep in mind that the items in the shipment must not be prohibited by embargo or national/international restrictions.
We do not currently offer service to the following regions: Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Antarctica, Antigua and Barbuda, Azerbaijan, Belarus, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, BVI, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos Islands, Comoros, Congo, Cook Islands, Cote d’Ivoire, Cuba, Djibouti, Dominica, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Guadeloupe, Guinea, Guinea-Bissau, Guyana, Heard Islands and McDonald Islands, Hong Kong, Indonesia, Iran, Iraq, Isle of Man, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, North Korea, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Philippines, Pitcairn Islands, Qatar, Reunion, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Solomon Islands, Somalia, South Georgia and the South Sandwich Islands, South Korea, Sudan, Suriname, Svalbard and Jan Mayen, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau, Tonga, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe. We apologize for this inconvenience and we hope to be able to offer services to these parts of the world in the near future.
International orders will be shipped via DHL Service or FedEx and will be delivered by the destination country’s postal service. International delivery times average 4-10 business days once shipped (please allow up to 5 days for order processing before the item ships), but will depend on the destination country and can be delayed in customs. Depending on the destination country, orders could take up to 4-6 weeks. Please be aware that we are not responsible for products confiscated by the legal authorities of your country or state; we advise you to check your local customs office regarding import laws in advance, before ordering, if you suspect that your country bans any products.
The customer is responsible for all shipping charges for any international orders that are refused upon delivery.
Please note that oversized items or items that are heavier in weight may be restricted to delivery to the Continental US only due to international carrier restrictions. We apologize for this inconvenience, and are hoping to offer expanded services in the near future.
International Shipping Duties and Taxes
Orders shipping to destinations outside the United States might incur import fees and duties & taxes that are not reflected in our prices. If duties and taxes are imposed on your order, they are due at time of delivery. Please consult your local customs office for more details about your country's duties and taxes.
Per the terms of our return policy, please note that shipping arrangements and costs incurred to return items are the customer’s responsibility.